Topic

Call Center

Guides on contact centre technology — AI quality monitoring, agent performance systems, and operations software for high-volume call environments.

2 posts

AI & Agents

AI for Customer Service: When Zendesk AI Stops Being Enough

Platform AI from Zendesk, Intercom, and Freshdesk handles straightforward ticket routing and response suggestions. Custom AI becomes necessary when escalation logic is complex, compliance prevents SaaS data handling, or workflows integrate deeply with internal systems.

Abhijit DasJun 8, 2026

Customer Service Ai Automation Call Center

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AI & Agents

How We Built a Call Quality AI Agent for a Sales Operation

An AI call quality agent that monitors 100% of sales calls in real time, scoring against quality criteria and generating coaching summaries. Here is how we built it, what it cost, and what we would do differently.

Abhijit DasJun 8, 2026

Ai Agents Call Center Ai Automation

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